Need help with your account or a game? Our support team can assist with questions, account access, verification, technical issues and general feedback. Use live chat or choose a contact option below. Include your account email and a brief description of the issue so we can help with your enquiry. For payment questions, include the transaction date and payment method. Please don't send your password or full card details by email or chat.
| Department | Contact |
|---|---|
| Customer support email | [email protected] - accounts and technical help |
| General enquiries email | [email protected] - questions and feedback |
| Affiliate enquiries email | [email protected] - partnership enquiries |
| Phone number | +61 2 8374 5926 - account assistance |
| Live chat | Available through your account |
| Working hours | Live chat: 24/7; phone: Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line so we can identify your enquiry, and include up-to-date contact details. If we need more information from you, accurate details help avoid delays.
Submit your enquiry
Response Time
Most support enquiries are answered within one business day. Quick questions via live chat or email usually receive prompt replies, while more complex matters may take longer to investigate depending on their nature. If a case requires extra time we’ll keep you informed of progress and estimated resolution times so you’re not left waiting.
Feedback
Tell us what you think - send feedback, suggestions or ideas to help improve the site. We review every message carefully and use your input to tweak games, payment options and site features. Quick notes, bug reports or big ideas are all welcome. Your feedback helps us make the casino easier to use and more enjoyable for everyone.