Responsible Gambling

We run Dingo Casino Responsible Gambling to keep play safe and controlled. We commit to clear tools, practical limits and straightforward guidance so customers can manage activity without guesswork. We aim to make it simple to set limits, take time-outs and close accounts when needed. Use our controls any time and contact support if you need help with limits or self-exclusion. This page explains our core principles, the tools available, how to spot risky patterns and where to get professional help.

Player protection principles

Clear rules and visible controls are central. We prioritise prevention - early limits, easy access to account controls and visible reminders. Privacy and confidentiality are respected when you ask for help. Decisions to restrict access or apply time-outs are handled promptly on request. We publish concise terms that set expectations for safe play and responsible account management.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit caps from your account settings. Loss limits can also be applied to restrict how much can be lost in a set period. Limits are active immediately after confirmation and can be adjusted downwards without delay.

Time and session controls

Use session time limits and reality checks to monitor play. Session alerts remind you how long you have been active. Time-outs provide a short break while self-exclusion suspends account access for a longer period.

Self-exclusion and account closure

Request self-exclusion or permanent account closure via support. Self-exclusion prevents login and prevents new deposits for the agreed period. All requests are treated with priority and processed in line with your instructions.

Recognising signs of problematic behaviour

Look for changes in routine, chasing losses, spending more than planned, borrowing to play or hiding play from others. Repeatedly increasing deposit limits or rapid play spikes are warning signs. If you find limits ineffective or feel preoccupied with play, act early and use the available tools.

Guidance for staying in control

Set firm budgets before you start and stick to them. Use deposit and loss limits together with session reminders. Take scheduled breaks and never gamble with funds needed for bills or essentials. Consider reducing payment options or enabling withdrawal-only access if you want to step back.

Access to professional help and support organisations

If you need external support, contact local services such as Lifeline (13 11 14) or Gambling Help Online - they offer 24/7 advice and counselling in Australia. Family and community support services can also help with financial or mental-health referrals. When contacting support, ask for confidential referrals and practical next steps. We will assist with links and account actions as requested.